Consumers are becoming a strong force in all aspects of healthcare, due to rising expectations and the need for services to be delivered with the same quality as those in other industries. The rise in healthcare consumerism is driven by changing attitudes and consumer purchasing power. The ability for health insurers to provide the right information at the right time can vastly improve member and provider satisfaction by allowing better decisions regarding the cost and quality of care, with all enhanced service levels.
In this whitepaper you’ll learn:
- How Millennials are exerting increased influence in the industry. As the largest age demographic their health insurance buying power will continue to grow
- How the right information at the right time allows a health plan to be agile enough to respond quickly to consumer demands
- Trends across different age demographics, and their preferences for specific services from their health plans
Download the whitepaper to learn how the rise in consumerism is driving the need for the right information at the right time to meet the needs of health plan members in today’s industry.