Most people don’t know if their health insurance plan covers any community resources for non-medical concerns.

The key takeaway of the SDoH section of the HealthEdge consumer survey is the lack of referrals by payers and/or providers of patients to community resources. For SDoH to be addressed and to keep populations healthy, the organizations on the front lines of identifying medical and non-medical factors must be aware of the local resources in their communities, ask the right questions of members, direct patients to resources, and then follow-up that the members actually engaged.

Three Trends In SDoH to watch:

  • Why non-medical concerns are rarely addressed by healthcare professionals, including health insurance companies. 
  • What's behind the trend that the majority of people (62%) don’t know if their current health insurance plan covers/ subsidizes any non-medical community
    resources, with some generational differences.
  • The generational differences in what non-medical resources people would utilize if they knew they were covered.

Survata, a brand intelligent platform, conducted research on behalf of HealthEdge to understand consumer understanding of social determinants of health benefits and programs. Survata interviewed 5,137 online consumers between August 29, 2019 and September 7, 2019. The study targeted consumers in the United States and consisted of a general population audience of those 18+ years old. The margin of error for this study at a 95% confidence level is 2%.

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