Despite the digital transformation many health plans are undertaking, member and provider calls to customer service reps remains the primary interaction channel. The inefficient communication, lack of transparency, and misinformation can strain provider and member relationships.

Innovative health plans understand that increasing member and provider satisfaction is a top goal for the future.

Download the infographic to gain insights from 3,000 healthcare consumers, and learn how health plans can leverage the unique features of HealthRules® Payor, including Benefit Predictor and Trial Claim, to improve customer and provider satisfaction.