With increasing demands to grow membership, improve customer satisfaction and strengthen provider relationships, market pressures are driving notable change in the way health plans operate.

HealthEdge, in partnership with San Francisco-based, independent market research firm Upwave, recently completed a study of more than 220 health insurance executives across the country to capture their voices and perspective regarding current challenges and priorities in this rapidly evolving landscape.


The survey revealed executives’ top pain points across a variety of areas, including regulatory compliance, customer satisfaction, interoperability, data transparency, operational efficiency, and much more.

Download the executive summary to learn about their strategic initiatives and key areas of focus for their organizations this year and how it demonstrates a significant shift in the industry.



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