With increasing demands to grow membership, improve customer satisfaction and strengthen provider relationships, market pressures are driving notable change in the way health plans operate.

HealthEdge, in partnership with independent market research firm Upwave, completed a study of more than 220 health insurance executives across the country to capture their voices and perspectives.

Download the infographic to learn about the executives’ priorities, current challenges they’re facing, and how they plan to achieve their goals, and find out how a current HealthEdge customer leveraged HealthRules Payor to achieve outstanding customer experience metrics while scaling to meet lofty growth objectives.